Frequently Asked Questions

1. What products do you sell?
We offer a wide range of high-quality products for skincare. Our products are carefully curated to suit all skin types and preferences.

2. Are your products cruelty-free?
Yes, all our products are 100% cruelty-free. We believe in ethical beauty, so none of our products are tested on animals.

3. Are your products safe for sensitive skin?
Many of our products are designed for sensitive skin. For product-specific information, please check the ingredients list or consult with our customer service team.

Shipping & Delivery

4. How long will it take for my order to arrive?
Orders typically ship within 1-3 business days, and delivery times vary based on your location. Standard shipping usually takes 5-7 business days.

5. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping costs and delivery times will be calculated at checkout.

6. How can I track my order?
Once your order has been shipped, you'll receive a tracking number via SMS or email. You can track your order using the link provided in the email.

7. Do you offer free shipping?
We offer free standard shipping on orders over a certain amount. Please check our website for the most up-to-date offer details.

Returns & Exchanges

8. What is your return policy?
We want you to love your purchase! If you’re not satisfied with your order, you can return most products within 3 days of receipt for a full refund or exchange. Some restrictions apply for opened or used items. Please check our Returns & Exchanges page for full details.

9. How do I return an item?
To return an item, visit our Returns & Replacement Policy and follow the instructions. You'll need your order number and a reason for the return.

10. Can I exchange an item?
To exchange an item, visit our Returns & Replacement Policy and follow the instructions. You'll need your order number and a reason for the exchange.

11. What should I do if I received a damaged or incorrect item?
We apologize for any inconvenience! If you received a damaged or incorrect item, please contact our customer service team within 3 days of receiving your order. We'll arrange for a return, review the product and send you the correct item or issue a refund.

Payment & Account

12. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Google Pay and Internet Banking.

13. Do I need to create an account to shop?
No, you can check out as a guest. However, creating an account allows you to save your shipping information, track your orders, and receive exclusive promotions and discounts.

Product Information

14. How do I know which products are right for my skin type?
We offer product recommendations based on different skin types, tones, and skin concerns. You can find detailed information on each product page, and our customer service team is available to help with personalized advice.

15. Are the ingredients listed on your product pages?
Yes, we list all active ingredients on our product pages on website. All our products have complete list of ingredients mentioned on the outer package as well as inner package label. We believe in transparency, so you can always know exactly what’s in the products you buy.

16. Can I get a sample before purchasing?
Unfortunately, we do not offer samples for most products at this time.

Promotions & Discounts

17. Do you offer any discounts or promotions?
Yes! We run regular sales, offer seasonal discounts, and send special promotions to subscribers. Be sure to create an account on our website to stay updated on the latest deals.

18. How can I apply a discount code?
You can enter your discount code at checkout on the payment page. The discount will be applied automatically, and you'll see the adjusted price before completing your purchase.

19. Can I use multiple discount codes at once?
Unfortunately, we only allow one discount code per order. Please check the terms and conditions of the code to ensure it is valid for your order.

Customer Service

20. How can I contact customer service?
You can contact us via our email at customercare@anawellness.in, or call our customer service line at +91-9321043526. We're here to help Monday through Friday from 9 AM to 6 PM.

21. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them on our website and send them directly to your loved ones for a perfect gift.

22. Can I change my order after placing it?
Once an order is placed, it’s processed quickly. If you need to make changes, please contact us as soon as possible, and we’ll do our best to accommodate your request before the order ships.