Return & Replacement Policy
At ANA Wellness, we strive to ensure that every customer enjoys a positive shopping experience with us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Replacement Policy below for guidance on how to process returns or exchanges.
1. Eligibility for Returns & Replacements
1.1 Return Timeframe
You have 3 days from the date of receipt of your order to request a return or exchange.
1.2 Conditions for Returns & Replacements
Products must be unused, unopened, and in the original packaging.
You receive a wrong shipment
You receive a damaged product or an expired product
1.3 Non-Returnable Items
Gift cards
Sale or clearance items
Custom or personalized products
Opened skincare or personal care items (if applicable)
2. How to Return or Exchange Your Order
2.1 Initiate the Return or Exchange
To initiate a return or replacement:
Contact our Customer Service team at customercare@anawellness.in within 3 days of receiving your order.
Provide your order number, a description of the product(s) you wish to return or exchange, and the reason for the return (optional).
Our team will review and approve the return/exchange. Please allow 48 hours for this process.
2.2 Preparing the Return
Pack the product(s) securely in the original packaging. Include a copy of your receipt or order confirmation. Upon receiving the returned order, our service team will review the same. If the issues described by you are verified, our team will initiate a refund within 24 hours.
3. Refunds
3.2 Refund Amount
For returns that meet the conditions of our policy, you will receive a full refund (minus any applicable shipping fees) for the value of the product(s) only.
4. Exchanges
If you would like to exchange a product for a different shade, formula, or item:
Contact our Customer Service team to initiate the exchange process.
The item being returned must meet the conditions outlined in this policy (unused, unopened, etc.).
Once we receive the returned item, we will ship the replacement product to you at no additional cost (unless there are price differences between the items).
6. Final Sale Items
Items marked as “Final Sale” or “Non-Returnable” at the time of purchase are not eligible for returns or exchanges.
7. International Returns
For international orders, return shipping costs are the responsibility of the customer. Please be aware that customs duties and taxes may apply, and these are the responsibility of the customer as well.
8. Contact Us
If you have any questions or need assistance with a return, exchange, or replacement, feel free to contact our Customer Service team: customercare@anawellness.in
We appreciate your business and are committed to providing you with high-quality products and excellent customer service. Thank you for choosing ANA Wellness.